Denise Lee Yohn, Inc.
Areas of Expertise:
- Brand & culture alignment and integration – including operationalizing core values
- Customer experience – how to create extraordinary experiences, the future of CX, CX integration with employee experience
- Employee experience – EX design, EX integration with customer experience, EX in a post-COVID/hybrid work world
Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand keynote speaker and consultant, and an influential writer. Denise is the author of the bestselling books What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest and FUSION: How Integrating Brand and Culture Powers the World's Greatest Companies. News media including FOX Business TV, CNBC, The Wall Street Journal, and The New York Times call on Denise when they want an expert point-of-view on hot business issues. The Marketing Executives Networking Group named her blog as one of the "Top 20 Marketing Blogs that Executives Actually Read." Denise enjoys challenging readers to think differently about brand-building in her regular contributions to Harvard Business Review and Forbes, and has written for publications including Fast Company and Entrepreneur. With her expertise and inspiring approach, Denise has addressed business leaders around the world at corporate events such as Facebook, NFL, and Lexus. Denise initially cultivated her brand-building approaches through several high-level positions in advertising and client-side marketing.