Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine dubbed him “The Guru of Creativity” and readers of Convention & Meetings Magazine chose him as one of their favorite speakers along with other celebrities including Bill Clinton, Anderson Cooper, Condoleezza Rice and Daniel Pink. He is a change and customer experience expert, professional speaker and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent. Jeff’s articles have been read in hundreds of publications and he is the author of the hugely popular book, Coloring Outside The Lines. He is the co-author of three other books and his newest book, The CX Edge; Critical Customer Experience Questions to Help You ATTRACT, KEEP and WOW Customers is quickly becoming one of the hottest business books on the market. He is also the creator of the Touch Point Focus initiative in which he takes organizations through a one year CX journey to make them the Employer of Choice AND the Vendor of Choice in their industry.