Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and a New York Times and Wall Street Journal bestselling author. Shep can discuss customer service, customer experience, how to properly train for customer service, how to create a customer-focused culture, and other topics related to customer service and CX. His clients range from Fortune 50 companies to organizations with less than 50 employees. Recognized as a leading global authority and thought leader in the customer service and CX space, his articles have appeared in hundreds of publications. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back: How to Get Your Customers To Come Back Again and Again.